Book a complementary 15 minute consultation online.

Intake appointments are 60-75 minutes in duration and include an introduction to the requested service, exploring risks and benefits, a review of informed consent, and additional intake documentation to support the beginning of your therapeutic process.

A Mental Performance Consultant (MPC) is a professional specialization in the area of sport sciences, psychology and counselling through university (undergraduate and graduate) coursework and has been approved to practice by the Canadian Sport Psychology Association (CSPA). The role of a MPC is to provide consultations geared towards improving performance and well-being related issues.

A Registered Clinical Counsellor (RCC) who has undergone the required training, supervision, and certification process through both experience and coursework. In order to display the RCC designation, professionals are approved through the British Columbia Association of Clinical Counsellors (BCACC). Due to the rigorous process, RCCs are covered by multiple extended health care plans. Please connect with your provider or workplace for more information regarding coverage and benefits plans.

Please note: we do not bill directly at this time.

At Snodgrass & Duff, we honour diversity and how larger systems shape experiences. Our approach to healing is centered around cultural responsiveness. We believe that therapeutic relationships are the foundation of meaningful change. Being rooted in trust, safety, collaboration, and empowerment, the therapeutic modalities utilized are driven by individual need, informed by mental health research, and draw from a range of frameworks including: Cognitive Behavioural Therapy, Dialectical Behavioural Therapy, Acceptance and Commitment Therapy, Feminist Theory, Narrative, Solution Focused, and Mindfulness Interventions.

Snodgrass & Duff operate on the awareness that all clients may have experienced trauma with related somatic or behavioural expressions. Our approach centres around creating physical and emotional safety, building trust, and demonstrating transparency around therapeutic intervention and practice. We invest in understanding the nervous system responses of individual clients including mediating and adapting mechanisms. Therefore, collaboration is at the centre of treatment planning. We believe therapy is most effective when clients are provided autonomy on how to move forward; we strive to empower clients through utilizing their strengths, values, and inner wisdom towards clarity, growth, and change. Lastly, Snodgrass & Duff are committed to ongoing professional development and cultural competency through training, allyship, continuing education, and appropriate consultation.

Rates for services are articulated by the BC Association of Clinical Counsellors (BCACC). Services are prorated accordingly for varying session length and/or phone consultation.

A sliding scale fee schedule can be arranged on an as-needed basis and is individually negotiated.

Payment is made via e-transfer or credit card within 24 hours of your scheduled appointment: snodgrassandduff@gmail.com

Please note there is an additional 3% fee for credit card transactions. Fees are subject to change upon annual review.

We require 24 hours notice for any cancellations or changes to your appointment. If you are unable to keep an appointment, please email: snodgrassandduff@gmail.com or call our office at 778.819.2488 with 24 hours’ notice to cancel to avoid fees at a rate of the full estimated session total. In consideration of others, if you are late, all appointments will end on time.

Please note: A credit card number is required to book an appointment online. This card will be held on file and charged in its entirety for late cancellations and no shows.

Telepsychology includes services such as group therapy, one on one counselling, or workshops that are offered from a clinician who is geographically separate from the client. These services might be provided over video conference, phone, or other electronic media platforms. When using video conferences, a secure audio-video platform will be used that complies with HIPPA and the BCACC requirements.

Our services are primarily offered online. Please contact us to arrange in-person appointments in Victoria and Vancouver, BC.

Please scroll down to the bottom of the merchandise page to review our return policy.

Snodgrass & Duff practitioners are approved FNHA Service Providers through the Mental Health Benefit Program. This subsidized service rate is $90.00.

1. When scheduling your 15 minute complimentary consult. Inform your provider (Shelbi Snodgrass or Simone Duff) that you have coverage through the Health Benefits Program.

2. The 15 minute complementary consult objectives include determining if the practitioner is the right fit for you. You can change to another Registered Clinical Counsellor (RCC) at any time.

3. Once you decide to move forward with counselling, both the practitioner and client will fill out and sign the Provider Mental Health Pre-Determination Form. The practitioner will submit the document for approval.

4. The practitioner will receive a letter outlining how many sessions and funding is available; a request for additional funding can be resubmitted after the allocated sessions have been completed.

5. Once steps 1-4 are completed, the practitioner will contact you to arrange the initial session (approximately 4 weeks).

6. Health Benefits does not pay for missed or late cancelled appointments. Please note we hold a credit card on file and our 24 hour cancellation policy applies or you will be charged for your appointment.

If you have any questions about your mental health plan, how to access coverage, how to find a mental health provider or why a claim was denied, call Health Benefits at 1-855-550-5454.

Simone Duff is registered as an Autism Service Provider. In order to access services, please follow these steps:

1. Ensure that your child has been approved for funding. Please refer to the steps outlined here on the website.

2. Contact Simone Duff and book a complimentary 15 minute virtual consultation; discuss needs and goals for accessing therapy and ensure it is the right fit.

3. Submit the Request to Pay Service Providers Form through the Autism Funding program or the My Family Services portal (can take up to 6 weeks for approval).

4. Decide how much funding to allocate to the service provider (Simone Duff) and adjust as needed.

5. Once the approval letter has been received (with a billing number), the family can book their first session with Simone Duff.

6. Invoices will be submitted monthly.

Please note that a credit card is required to keep on file and the 24 cancellation policy applies.

Walk and talk therapy offers counselling while walking or sitting outdoors. You may choose to participate in Walk and Talk counselling if both you and the counsellor agree that it would be beneficial. Please inquire about walk and talk therapy during your 15 minute complimentary consultation if you are interested.

Practitioners and clients will proactively develop a plan for when you are physically close to someone else. For example, the conversation could be paused for a short time period or the time may be used to engage in a mindfulness exercise. If your practitioner should encounter a person they know they will not acknowledge you as a client, or the nature of the walk as professional service, to preserve confidentiality. You may request that future sessions take place in a different format at any point in time.